According to EU legislation, if the products you have purchased are found to be defective or do not match their description, the seller is obligated to repair, replace, or offer a full or partial refund of the amount paid. You are always entitled to a minimum 2-year warranty, free of charge. National regulations in your country may offer additional protection.
You can return any purchase within 14 days without providing a reason (see the 14-day cooling-off period). Generally, you can request a partial or full refund only if repair or replacement is not possible.
Some products have specific return policies, depending on the category they belong to. We recommend reviewing the return conditions listed on this page.
Conditions for Returning Products Purchased from Cold Tech Servicii SRL
The buyer (consumer) may return products only if the following conditions are met:
- The goods are returned within a maximum of 15 days from the date the invoice is issued.
- The products are intact, without signs of use, and the packaging is not damaged.
- The buyer agrees to a 20% return fee of the value of the returned goods, covering the cost of repackaging and inspection of the products.
General Return Conditions for Products Sold by Cold Tech Servicii SRL
The products you wish to return must be in the same condition as when they were delivered, in sealed packaging where applicable.
Returns must include the original product labels, the original warranty certificate (if issued), and all documents that accompanied the product.
The product must be in the same condition as when it was delivered, with all accessories in their original condition.
Products that have been tampered with, show signs of wear and tear, scratches, chips, dents, mechanical or electrical damage, etc., will not be accepted.
Consumables or products with a foreseeable risk of deterioration cannot be returned.
Return Policy for Specific Product Categories
The 14-day cooling-off period, during which you are legally entitled to change your mind after ordering something online, by phone, or by another remote means, does not apply to products made to order or clearly personalized.
Thus, for products in the following categories: "Cold Rooms," "Condensing Units," "Multi-Compressor Units," "Refrigeration Systems," "Industrial Coolers," or other custom equipment, which were manufactured based on an accepted quote and contract, the cooling-off period does not apply.
Return Policy for Consumables or Products with a Foreseeable Risk of Deterioration
For all products in the "Refrigeration Components" category, except for consumables, thorough testing will be conducted to determine their integrity. Based on these tests, it will be decided whether the refund will be partial or full.
Return Policy for Fragile Products with a Foreseeable Risk of Deterioration
For products in the "Refrigeration Condensers" and "Air Coolers" categories, thorough testing will be conducted to determine their integrity. Based on these tests, it will be decided whether the refund will be partial or full.
Product Return Methods
Please send an email to office@coldtech.ro, specifying the product(s) you wish to return, including their full titles and quantities.
After receiving our approval for the return, the products can be packed and shipped via courier (shipping will be paid for by the sender), or they can be delivered to one of our locations.
The shipping costs for returning goods via courier are the buyer's responsibility.
Refund Methods
- Refunds will be issued via bank transfer to the account specified on the return form, up to 80% of the product's value.
- The refunded amount will appear in your account within 14 working days.