Questions About Products, Prices, and Orders

What is the final price of the product I want to purchase?

The displayed price reflects the total amount on the issued invoice. If you are purchasing multiple products, prices can be negotiated directly with the store administrator.

How can I search for a specific product in the store?

To search for a product, please use the search bar located at the top of the website. Enter the desired keyword, and if the product is available, a list of matching results will come up.

I am a legal entity. Can I place an order?

Yes, Refrigeration Systems & HVAC (coldtech.eu) accepts orders from business clients. To receive an invoice with your company details, please enter the required information during registration or at checkout.

How can I have my order delivered to a different address than the one in my account?

During checkout, you will have the option to enter the desired shipping address.

Managing Your Customer Account

I forgot my password. What should I do?

If you cannot remember your password, please use the Forgot Password option available on the Account Access page. The site administrator cannot retrieve your chosen password, as all access credentials are encrypted.

How can I update my account details?

To modify your account information, log in and go to Update Account under the My Account section.

Do I need an account to place an order?

Yes, you need to create a user account to shop on this website. You can register either before or after adding products to your Shopping Cart.

Can I modify an order after placing it?

If you need to modify an order, please contact us via the contact form on the website. Be sure to include your Order ID, which can be found in the Order Status section.

Can I view details about my past orders?

Yes, you can check your order history by accessing the Order Status section.

Where can I find the proforma invoice?

After logging into your account, you will find a PDF file under Order Details in the Access Account section.

You can view or download it by clicking on the file.

Before making the payment, please verify that the product details and billing information are correct.

General Questions

I want to buy a product that is out of stock. What should I do?

In most cases, the maximum delivery time is displayed on the website. For more information about product availability, please contact us via the contact form on the website.

I need additional information that is not available on the website. What should I do?